Privacy Policy

1. Introduction

ilā RegenX (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

ilā RegenX
48 Welbeck Street
London
W1G 9XE
United Kingdom
Email: [Insert Contact Email]
Telephone: [Insert Telephone Number]
For the purposes of data protection law, we are the “data controller” of your personal data.

3. Information We Collect

We may collect and process the following categories of personal data:

a) Identity & Contact Data

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth

b) Booking & Enquiry Information

  • Appointment details
  • Service preferences
  • Communication history

c) Health & Assessment Information
Where relevant and with your explicit consent:

  • Health history
  • Lifestyle information
  • Assessment data
  • Biofeedback or scan results

Health data is classified as “special category data” under UK GDPR and is handled with
enhanced protection.

d) Website Usage Data

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries
  • To manage bookings and appointments
  • To provide personalised regenerative programmes
  • To maintain clinical records where applicable
  • To improve our services
  • To send relevant communications (if you have opted in)
  • To comply with legal or regulatory obligations

We only process your health data with your explicit consent or where necessary for the
provision of health-related services.

5. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Consent (for marketing and health data processing)
  • Contractual necessity (to deliver booked services)
  • Legitimate interests (to improve services and maintain security)
  • Legal obligation (for regulatory compliance)

You may withdraw consent at any time.

6. Data Sharing

We do not sell your personal data.
We may share data only where necessary with:

  • Regulated healthcare professionals involved in your care
  • Secure booking or payment providers
  • IT and data hosting providers
  • Professional advisers (legal, regulatory, insurance)
  • Authorities where legally required


All third parties are required to respect the security of your data and process it lawfully.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted digital systems
  • Secure clinical record storage
  • Restricted staff access
  • Confidentiality agreementsSecure server hosting

Where health data is processed, additional safeguards are in place.

8. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 12 months
  • Client records: in line with regulatory guidance
  • Marketing data: until consent is withdrawn

When no longer required, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    ICO website: https://ico.org.uk

10. Cookies


Our website uses cookies to enhance user experience and analyse traffic.
You may manage cookie preferences through your browser settings.
A separate Cookie Policy is available on request or via our website.

11. Marketing Communications

We will only send marketing communications if you have opted in.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

12. International Transfers

Where data is stored or processed outside the UK, we ensure appropriate safeguards are in
place in accordance with UK GDPR.

13. Confidentiality & Discretion

ilā RegenX recognises that many clients value privacy and discretion. We maintain strict confidentiality standards and do not disclose client identity without explicit consent, except where legally required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.